Management Reporting

There is little doubt that accurate and consistent management information is a key factor in controlling costs. Yet very few companies have effective processes in place to manage or utilise the enormous amounts of information that is made available by suppliers. The combinations of paper bills; online and disk based billing and additional reporting tools often lead to managers and administrators becoming overwhelmed with information.

In reality, this feeling of being overwhelmed, coupled with the complexities of telecoms billing and the pressures of other internal requirements invariably means companies do very little to monitor telecoms expenditure. In fact, it is estimated that around 70% of telecoms bills are never checked for accuracy, other than a glancing eye.

Examples of management reporting we currently provide:

• Invoice validation including call by call analysis
• Savings Reporting & tracking
• Departmental/cost centre reporting
• Budget and spend forecasting
• Annual tariff benchmarking
• End user reporting
• Highest spenders
• High SMS usage
• Out of hours usage
• ‘Name & Shame’ lists

At Inform Telecom we don’t advocate that we can do it better than your supplier. However, what we can do is use the tools that are available from them in conjunction with our own in-house systems to create a suite of meaningful reports for managers at different levels and with different responsibilities. More importantly, you can rest assured that these reports will be automatically sent to the correct people in a useable and pre agreed format, without key people being distracted from their actual roles.

The options available are almost endless, but as part of our review, we will sit down and discuss with you the key elements of telecoms expenditure you wish to monitor and also identify other areas that you should ‘keep an eye on’.